Return Policy

Please read below for for full details regarding our returns policy, RE:DO/VIP CHECKOUT return option, and other FAQS for what qualifies for a return.  

To begin your return, please visit our returns portal

As a small business, we have found our niche in curating small collections, with low quantities, and always providing staple and on trend pieces. In order for us to continue to roll out new collections, our return policy is for STORE CREDIT ONLY.

Purchases made online, on our app, and/or through our social media shops (such as Facebook and Instagram) are eligible for STORE CREDIT ONLY if returned within 30 days from the delivery date of your order.

After this timeframe, your item would NOT be eligible for return. 

Items purchased at a discount of 30% or more and items in a SALE category are FINAL SALE.

The following items are FINAL SALE: swimwear, accessories, and hats.  All Birthday sale, Warehouse sale, and items priced at $10-$35 are FINAL SALE.  No exchanges or exceptions will be made.

Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, pet hair, cigarette smell or stains of any kind will be accepted. Items cannot be accepted if the 360 ID Tag ribbon is voided or removed. If items are returned in any of the outlined conditions the customer will be notified via email and if items are to be returned the customer is responsible for shipping costs. 

ABOUT RE:DO/VIP CHECKOUT

Checkout with the $4.98 RE:DO/VIP CHECKOUT add-on for easy returns for store credit and exchanges, plus protection covering stolen, lost, or damaged items. This covers one round of return shipping back to our warehouse and the shipping fee if an exchange is selected. (Up to $22 value)

At this time, exchanges are not available for purchases made on our app.

**If you opt-out or do not include RE:DO/VIP Checkout, you are liable for return shipping for any returns or exchanges.  Any packages lost, damaged, or undelivered packages will have to be reported directly to the carrier while we are happy to assist with the process.

Didn’t checkout with RE:DO? You will still return like normal and purchase a label through our portal with discounted shipping rates saving you time and money! 

RETURN INSTRUCTIONS

You must complete the return form found in our Returns Portal before mailing back your items. 

Please include the return packing slip with your return. The packing slip and return label are generated once the return is submitted and approved. Please wrap your item neatly and include in a mailer.  Please do NOT ship back in an oversized boxed if it is not necessary.  

Shoes must be sent back in the original shoe box. Shoe boxes should be shipped back in a box to protect the items. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

ISSUING STORE CREDIT/GIFT CARDS

Once we receive your return, please allow 2-3 business days for us to process your return. Once processed, your store credit will be emailed to you.

If purchased on the app, the credit will go back to the app account associated with your order. 

*Please note that eGift Cards are only valid on the website so if trying to use on the app you will receive an "invalid code" message. This does NOT mean your gift card has expired.

DAMAGED ITEMS

Damaged items must be reported within two days of the receipt of your order. Please email us at info@shopworthcollective.com and forward photos of any damage. 

Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. 

Damages incurred during improper care and not following the care tag instructions are not eligible for a refund, exchange or replacement.

LOST OR MISSING PACKAGES MARKED AS DELIVERED

Once an order has been marked as delivered by the shipping carrier, ownership of the package transfers to the customer. We are not responsible for lost or stolen packages after confirmed delivery to the address provided at checkout.

If your tracking information shows that your package has been delivered, but you have not received it, please take the following steps:

  • Check the delivery address used at the time of purchase to confirm accuracy.
  • Look around your property, including porches, garages, side doors, or with neighbors.
  • Contact your local post office or delivery service (e.g., USPS, UPS, FedEx) to request additional delivery details, such as GPS tracking or who may have accepted the package.
  • File a Missing Mail or Lost Package claim with the carrier if the item is still not located.

While we are not liable for packages once they are delivered, we are happy to support your efforts in resolving the issue with the carrier. Please contact our customer service team if you need help initiating a claim or have questions. 

If you have any questions, please contact us at info@shopworthcollective.com