Worth Collective Returns & Exchanges Policy

Before You Scroll…

At Worth Collective, every order is lovingly packed by a real human. We’re a small, female-led business built on heart, hustle, and your trust — not warehouses and robots.

We want you to love everything you receive — and while we don’t offer refunds, we do our best to make returns easy and store credit seamless. Here’s the why and the how:

⸻

💬 Why Store Credit Only?

We’d love to be able to offer full refunds like the big guys, but here’s the deal:

As a small batch, inventory-heavy brand, we’re constantly balancing offering you new styles while still holding space for returning favorites. Store credit helps us stay more sustainable, serve you better long-term, and keep creating magic without turning into a clearance rack.

⸻

📦 Return Window

You have 30 days from when your order was delivered to send eligible items back for store credit — just make sure it meets the following requirements:

✅ New condition: Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, pet hair, strong scents or stains of any kind will be accepted.  

Items will not be accepted if the 360 ID Tag ribbon is voided or removed.

If items are returned in any of the outlined conditions the customer will be notified via email and if items are to be returned the customer is responsible for shipping costs. 

Shoes must be sent back in the original shoe box. Shoes sent back with shipping labels directly on the shoe box or in a bag will result in a 20% restocking deducted from your store credit.

⸻

What Can’t Be Returned?

Some items are final sale — which means they cannot be returned or exchanged. These include:

• Anything purchased at 30% off or more

• Items marked “final sale” or purchased during warehouse/birthday sales

• Swimwear, accessories, or hats

• Select special deal items priced at $10–$35

Final sale items help us offer surprise deals and fast-moving inventory — thank you for understanding!

⸻

🚚 Return Shipping: 

We offer two return options:

✔️ If you selected VIP CHECKOUT:

• Enjoy a FREE return shipping label 

• You’re covered for lost, stolen, or damaged items in transit

• If you exchange, you’ll receive free ground shipping on your exchange order

❌ Didn’t select RE:DO?

No worries — you can still return through our portal and purchase a discounted shipping label. Please do not send back items that are final sale.

⸻

🔁 How to Return

1. Head to our Returns Portal 

2. Follow the steps to opt for store credit or exchange (eligible orders only). Your shipping label and return instructions will be generated upon submitting your request.

3. Neatly pack your item(s) and ship them back. Please ensure the package is properly sealed, ideally with the original zipper bag to ensure it is protected during its journey back to our warehouse.

4. Give us 2–3 business days after delivery to process your return

5. If your item passes our quality control inspections, you’ll get an email with your store credit (or it’ll show up directly in your app account).

⸻

💥 Received a Damaged Item?

Oh no! We’ve got you. Just email us within 2 days of delivery with photos of the damage. We’ll review the claim and take care of you quickly.

Please note that color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged. 

Damages incurred during improper care and not following the care tag instructions are not eligible for a refund, exchange or replacement.

⸻

📦 Lost or Missing Packages Marked as Delivered

Once a package has been marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided at checkout and ownership transfers to the customer. Because of this, we’re unfortunately unable to take responsibility for lost or stolen packages after delivery is confirmed.

If your tracking shows "delivered" but you haven't received your order, here are a few steps that may help:

• Double-check the shipping address used at checkout to ensure it's accurate
• Look around your home or property as sometimes packages are tucked behind planters, side doors, garages, or even left with a neighbor
• Ask household members if they accepted the package on your behalf
• Reach out to your local post office or carrier directly (e.g., USPS, UPS, FedEx) to see if they can provide delivery details or GPS coordinates
• If still missing, file a claim with the carrier for a lost package

While we aren’t able to refund or replace items that were marked as delivered, we’re always happy to help support you in tracking it down or filing a claim with the carrier. If you’d like our help with next steps, please reach out to us at info@shopworthcollective.com — we’re here for you!

⸻

💛 A Note From Us

We’re so grateful to have you in our Worth Collective family. Every purchase supports our team, our mission, and our dream to help women feel confident and cozy in every season of life.

Thank you for shopping small — we couldn’t do this without you!