Shipping policy

PRE-ORDERS: Orders that include pre-order item(s) are held together until all items are available for fulfillment. If items are needed sooner, it is best to place separate orders or email us to split your shipment for an additional shipping fee. 

📦 Lost or Missing Packages Marked as Delivered

Once a package has been marked as delivered by the shipping carrier, it is considered successfully delivered to the address provided at checkout and ownership transfers to the customer. Because of this, we’re unfortunately unable to take responsibility for lost or stolen packages after delivery is confirmed.

If your tracking shows "delivered" but you haven't received your order, here are a few steps that may help:

• Double-check the shipping address used at checkout to ensure it's accurate
• Look around your home or property as sometimes packages are tucked behind planters, side doors, garages, or even left with a neighbor
• Ask household members if they accepted the package on your behalf
• Reach out to your local post office or carrier directly (e.g., USPS, UPS, FedEx) to see if they can provide delivery details or GPS coordinates
• If still missing, file a claim with the carrier for a lost package

While we aren’t able to refund or replace items that were marked as delivered, we’re always happy to help support you in tracking it down or filing a claim with the carrier. If you’d like our help with next steps, please reach out to us within 14 business days of delivery at info@shopworthcollective.com — we’re here for you!